Research & Instructional Services are available at the Library Services Desk on the 5th floor of the library. Scroll down for all the ways to contact us!

You can use our question form below 24/7 to submit questions when chat is not available. Responses will be sent when we reopen.

Spring Semester Chat Service Hours (January 22, 2024 - May 23, 2024)

Monday - Thursday : 10:00 am - 7:00 pm
Friday : 10:00 am - 6:00 pm
Saturday : No chat services
Sunday ;  1:00 pm - 7:00 pm

Last minute changes to a specific day's hours will be updated on the Library home page under "today's hours".

May 24 - May 27 : Library Closed, no chat services

Summer Semester Chat Service Hours (May 28, 2024 - August 2, 2024):

  • Monday - Thursday: 10:00 am - 6:00 pm
  • *Friday - Sunday: Library Closed, no chat services
    • The library will be open--with chat services available 10:00 am - 4:00 pm--on these Fridays over the summer:
      May 31, June 21, July 5.

August 3 -  August 19: Library Closed for Summer Intersessionno chat services

EMAIL US through the "Question Form" below"
EMAIL US through the "Question Form" below"
PHONE : 212-217-4400
PHONE : 212-217-4400 more info
TEXT US : 646-759-9553

TEXT US : 646-759-9553

more info
  • This service is for currently registered FIT students only.
  • Current FIT undergraduate students can log into this platform (STARFISH) using their regular FIT user name/password to find an available librarian and/or a specific timeslot. Meetings will be conducted by video conference or in-person; please check the librarian's profile and specify your preferences when you submit a request. If you have trouble with the link, please look for Starfish in MyFIT, or email
  • Graduate students, faculty, and staff : Please email or contact the Library Liaison (click for list)  assigned to your department. The [Starfish] links above are not accessible by FIT graduate students or employees.


Question Form (Email us)

Question form (email us)
Didn't find an answer in our Q&As? Submit this form and get an answer from FIT Library.

If you are reporting a problem using one or more of our databases, please attach a screenshot showing the entire page including the specific error message.

During weekday daytime hours, most questions are answered within 2 hours, but please allow up to 24 hours for a response. You can use our chat service for more immediate answers. Responses will be delayed when the library is closed for holidays, breaks, or emergencies.
Click for detailed library hours

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Go to the FIT Library: Database FAQ and Troubleshooter for any announcements about FIT Library database known problems. If you don't see what you need there, ask us/let us know via chat, text, or submitting a question/comment through our form.