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Research help is available at the Library Services Desk on the 5th floor of the library. Scroll down for all the ways to contact us!

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Chat Hours for Fall Semester 2026: August 31- December 23

  • Monday, Tuesday, Thursday, Friday;  10 am - 12 Noon , and 2 pm - 6 pm
  • Wednesday: 2 pm - 6 pm
  • Saturday: No chat services
  • Sunday : 1 pm - 3pm, and 4 pm - 7 pm

If chat is listed as offline during the above regular hours, it means we got very busy or needed to step away from chat for a few minutes.
Please submit your question via the form below and we'll reply by email ASAP.

You can also use our question form below 24/7 to submit questions when chat is not available. Responses will be sent when we reopen. Last minute changes to a specific day's hours will be updated on the Library home page .

EMAIL US through the "Question Form" below"
EMAIL US through the "Question Form" below"
PHONE : 212-217-4400
PHONE : 212-217-4400 more info
TEXT US : 646-759-9553

TEXT US : 646-759-9553

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Schedule a One-on-one CONSULTATION WITH A LIBRARIAN (by videoconference or in-person).
Schedule a One-on-one CONSULTATION WITH A LIBRARIAN (by videoconference or in-person).
  • This service is for current members of the FIT community only.
  • Current FIT undergraduate students:
    • Log in to MyFIT. On the Student tab, click on "Make an Appointment with your Academic Advisor" in the Online Resources box.
    • That link will redirect you to Starfish, where you will need log in again using your MyFIT credentials.
    • From Starfish, you will also see options to make an appointment with a librarian. If you do not see a time available that works for you, please email Maria Rothenberg  or Carli Spina
    • The Starfish links referred to above are not accessible by FIT graduate students or employees.
  • Graduate students, faculty, and staff : Contact the Library Liaison (click for list) assigned to your department or email Maria Rothenberg  or Carli Spina

 

Question Form (Email us)

Question form (email us)

Didn't find an answer in our Q&As? Submit this form and get an answer from FIT Library

  • You can use our chat service -- when available--for more immediate answers.
     
  • During the summer when our staffing is more limited, please allow up to 48 hours for a response, and longer when this service is closed. Responses will be further delayed when the library is closed for holidays, breaks, or emergencies. Click for additional detailed library department hours.
     
  • If you are reporting a problem using one or more of our databases, please attach a screenshot showing the entire page including the specific error message. and the URL of the page.

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Featured questions

DATABASE PROBLEMS? Try these common fixes/checks

  • Check the spelling/typing of your user name and your password; passwords are case-sensitive
  • If the database login page asks for your "user name", it should NOT include the @fitnyc.edu part, just first name_last name.
  • If it asks for your email (using what may be called a SSO/"single sign on" screen) then you DO include the @fitnyc part. BTW, you must use your FIT email, not any other one like gmail.
  • Does your assigned FIT user name include a number the end? Make sure to include it.
  • Is your name long and your assigned user name uses a shortened version? Make sure to enter it that way exactly.
  • Test your user name and password on more than one database, if possible. That helps us figure out if it's a you problem or a them problem...
  • Can you get into any of these databases--Mintel, Wall Street Journal, WGSN--but none of the others on our list of databases? We think we know what the problem is so be sure to mention this to us!

Go to the FIT Library: Database FAQ and Troubleshooter for any announcements about FIT Library database known problems. If you don't see what you need there, ask us/let us know via chat, text, or submitting a question/comment through our form.

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